ITS provides answers and support for all your technology needs.

Office of Information & Technology Services

The mission of the Office of Information & Technology Services is to provide the integral services, support, and solutions to deliver current technologies that enhance the productivity and success of the teaching, learning, and work environment.

ITS is committed to provide a variety of technology services including online resources for teaching, remote learning, and collaboration. Our core IT infrastructure includes superior Wi-Fi, computer labs with the latest software, and innovative digital classrooms to advance student success.

To maximize our services, we provide free Office 365 for all Otterbein users. Students also enjoy free Windows 10, free printing services, and free help desk support. Students, faculty, and staff receive free online and instructor-led training programs for software and device usage.

There are several ways to reach our friendly ITS Help Desk staff. You may email, call, or visit our desk with no appointment needed. After hours, you may still send us an email or leave us a voice mail.

Location:听Roush Hall Room 005, 27 S. Grove St.

Academic Term Hours:

  • Mon-Thurs: 7:30 a.m. 鈥 9:00 p.m.
  • Friday: 7: 30 a.m. 鈥 5:00 p.m.
  • Saturday: 10:00 a.m. 鈥 2:00 p.m.
  • Sunday: 1:00 p.m. 鈥 5:00 p.m.


Useful Shortcuts

ITS provides access to systems and online resources for authenticated Otterbein users. Below are the shortcuts to the standard systems and services for your convenient logon.

Otterbein Intranet

My O-Zone is Otterbein’s portal and intranet for Otterbein authenticated users. My O-Zone connects you with all things Otterbein from information to news and events plus a portal to get to all Otterbein resources. Because it is role-driven, you will see the information customized for you depending on if you are a student, faculty member or employee. You can also easily access your Self-Service Banner account via single sign-on. Log in to My O-Zone and select Banner and no need to logon again or remember your ID number or PIN.

Online Learning

Blackboard Learn

Blackboard Learn is Otterbein鈥檚 learning management system. Blackboard Learn allows students and听instructorsto听access听relevantmaterials,听submit assignments, check grades and听use听tools like听wikis and discussion boards听from within a course shell.听Additional tools like听class calendars,听email听and听announcements听help students stay informed throughout the semester.

Check out the mobile app听for Blackboard听(听鈥撎)

Blackboard Ally

Embedded in Learn is听a tool called Ally which听helps听instructorscreates digitally accessible content, allowing students to download content in multiple formats (audio, video and print).

Blackboard Collaborate Ultra

Also embedded in Learn is听a virtual classroom听tool听called Collaborate Ultra. This tool听allows听students听and instructorsto meet听and conduct听live听online听class sessions and record听videoswhich can be听viewed听at any time.听

Use the听Blackboard听mobile app听to access live听Collaborate Ultra听sessions听(听–听)

Instruction andSupport for Blackboard Collaborate Ultra

Instruction and Training can be found at:听

Faculty and students can also access听Hoonuit听(training partner) for 鈥渙n-demand鈥 for lessons related to Blackboard products.

Contact Blackboard鈥檚 24/7 technical support service via phone (1-888-788-5264, option #3) or chat. For information please visit:听.


Hoonuit is Otterbein鈥檚 professional online learning provider. Hoonuit provides online on-demand videos to build skills in software applications, Blackboard, digital technology, faculty development, student success, professional development, and compliance. Otterbein authenticated users can access the training programs and registration form on Information Technology鈥檚 web page.

Computer Labs & Classroom Technologies

Our digitally enhanced classrooms and labs have many features. Presenters and instructors may utilize an installed computer or bring their own and connect with provided adapters. There are eight public labs that feature Windows systems and enterprise software听including Office 365, Windows 10, and Adobe CC. Black and white printing and scanning services are also provided in the public labs and Library. For those that prefer iMacs, they are conveniently located in the Library.听 Campus labs are located in Roush Hall, Towers Hall, the Art & Communication Building, the Science Center, and the Library. In addition, there are numerous departmental labs with curriculum-specific software installed. Students do not need to purchase potentially expensive curriculum software for their own computing systems and may use the departmental labs outside instruction time for this purpose.

Online Portfolio

ePortfoliosare content-sharing platforms designed to showcase evidence of learning and reflection along with your interests and accomplishments.听ePortfolios听employ a student-centered approach putting the student in charge听and in control.听 At Otterbein, we use听听as our campus-wide听ePortfolio听system.听Students, faculty, and staff can also create听ePortfolios听to work collaboratively with peers, manage learning activities, publish their writing or art, and even to promote student organizations, special projects, or campus-related events.

The ongoing integration of this service with other university initiatives is coordinated by the听Center for Teaching and Learning.

Note: Alumni can retain access to ePortfolio free of charge using their personal email accounts. See our听 for more information.

Ethernet & Wi-Fi

Note: Wireless gaming is not supported. Please use the wired Ethernet service in your residence hall to game online. Wireless media streamers are not supported. Use media streamers with Ethernet adapters.

澳门开奖现场 provides a high speed 5G Wi-Fi network to all of the academic and administrative buildings, residence network, and select green spaces. Wireless devices connect Otterbein users to either 鈥淥tterbeinU鈥 or 鈥渆duroam鈥 with their username (e.g. smith1) when on campus and when using eduroam off campus. Eduroam additionally connects Otterbein users at thousands of institutions across the world.听

    Online Information System

    Self-Service Banner

    澳门开奖现场 uses the Ellucian Banner Self-Service software to provide secure, easy access for faculty, staff, and students to view and maintain their data in the听Banner administrative database. Student Self-Service provides students with access to their student’s class schedule, grades, unofficial transcript, accounts receivable information, and the ability to register for classes.听Faculty and Advisor Self-Service provides faculty access to their class schedule, class rosters, class wait lists, registration overrides, registration add/drops, curriculum information about their students, and the ability to enter and change grades.听Employee Self-Service provides employees with access to their leave balance, pay stubs, benefit information, and W-2’s.


    听Otterbein ID and Banner PIN required for this direct logon.

    听Otterbein authenticated users听can also access Self-Service Banner from My O-Zone which uses听single sign-on. This navigation only requires your network logon.

    Student Printing

    For resident students, bringing your own printer to campus is not necessary and depends on your preference. Printing services are provided in public computing labs and in the Library circulation area. Students are provided 600 free black and white printed copies per semester, then there is a $.06/copy fee for extra printing. Color copies are available on-site in the Copy Center located in the garden level of Towers Hall. Price for a color copy is $0.18 per copy when printed one-sided on color copy paper. Additional cost will apply if color stock or photographic paper is requested. Students may print from their own Windows or Mac OS X computer using the PaperCut client.

    For more information on printing and using PaperCut, authenticated users can go to听Information Technology’s web page.

    Software & Mobile Applications

    Free Software

    Otterbein faculty, staff, and students are provided a free Microsoft Office 365 account which includes 1TB of free OneDrive storage through Microsoft鈥檚 ProPlus Program. In addition to Office 365, Otterbein users can install the full suite of Office applications on up to 5 PC and/or Mac computers, and 5 tablets (iPad or Windows). Office mobile apps are also accessible on iPhone and Android and are automatically included with Windows phones.

    • Office 365 ProPlus for PC 鈥 full versions of Office 365: Word, PowerPoint, OneNote, Excel, Access, Publisher, Outlook, Skype for Business and InfoPath.
    • Office 365 ProPlus for Mac 鈥 full versions of Office 365: Word, Excel, PowerPoint, Lync and Outlook
    • Office for iOS and Android tablets 鈥 create, edit, view and print from mobile-optimized versions of Word, Excel, PowerPoint and OneNote
    • Office Mobile for iPhone 鈥 Mobile versions of Word, Excel , PowerPoint, OneNote and Skype for Business
    • Office Mobile for Android phones 鈥 Mobile versions of Word, Excel , PowerPoint, OneNote and Skype for Business

    Computer Preparation

    Update with a free installation of Windows 10 from under the Students tab. If you need assistance, please bring your Windows system to the help desk for free service.

    If you are in the market for a new computer purchase, please visit this link for information on items to consider before you buy.

    For those bringing a gently used PC, please visit this link for guidelines on recommended minimum requirements.